General terms and conditions of sale

General Terms and Conditions of Sale (GTC)

Preamble / Seller's Identity / Access to Professional and Commercial Rules (if applicable)

The preamble outlines the purpose of the general terms and conditions of sale. It also serves to remind, if applicable, that certain products sold on the site are subject to specific sales conditions. The preamble also provides information about the professional and commercial rules the seller intends to adhere to, if applicable.

These conditions notably include the following information:

  • Methods of reproduction and archiving of these conditions

  • Legal mentions of the Lumiva site

  • General conditions of use of the Lumiva site

  • Essential characteristics of the goods offered

  • Different steps to follow for concluding the online contract

  • Technical means for identifying and correcting errors made during data entry

  • Languages offered

  • Terms of archiving and access to the contract

  • Means to consult the professional and commercial rules the seller intends to adhere to

  • Legal and contractual guarantees

  • Delivery times, costs, and methods

  • Delivery tracking and costs of remote communication techniques

  • Price

  • Payment methods and security measures

  • Details on how to exercise the right of withdrawal,

  • Duration of the contract and validity of the price.

Last updated on 16 / 03 / 2025

Lumiva is a service offered by NATIVE LTD

Email: contact@u-face-beauty.com

It is specified beforehand that these conditions exclusively govern sales by the Lumiva website.

These conditions are intended for a consumer with full legal capacity. These conditions apply to all orders you place on this site.

Lumiva is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, Lumiva respects the quality and current manufacturing standards.

If the product and/or characteristics do not correspond to the product received by the customer. We invite you to visit our refund policy on the Lumiva website.

These general conditions are presented in French.

Section 1 - The different steps to follow for the conclusion of the online contract

  • Order

Online: https://lumivaskin.store

You make your selection by browsing the pages of our site. Your selections are added to your cart when you click on "Add to cart". At any time while browsing our site, you can confirm your order by clicking on "Checkout".

  • Contract Validation

When you click on "Checkout", a confirmation message appears. It summarizes all selected products and options. On this page, you can either update your cart by changing quantities and/or removing item(s), or proceed by checking the box: "I accept the GTC" and "Secure Payment".

You must check all the information transmitted in this order form, especially all elements useful for delivery (delivery address, entry code, phone numbers...). The prior collection of the internet user's identification elements (first name, last name, email address, bank details...) facilitates the contract conclusion steps. The customer can therefore save their details by checking the box "Save my details for next time".

If you don't need to modify the form and want to continue your order, you must click on "Continue to shipping method".

To continue your order, you must finally click on "Continue to payment method" then "Place my order".

After payment on our secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.

In case of risk related to product availability, we reserve the right to refuse an order for the same product beyond a certain quantity (greater than 100).

  • Technical means of identifying and correcting errors

You have the ability at any time to identify and correct your errors made when entering your data. If you notice an error after the contract has been concluded, you must contact us.

Section 2 - Methods of archiving and accessing the contract

We will archive contracts, purchase orders, and invoices on a reliable and durable medium.

You have a right to access these documents for orders with an amount greater than or equal to €120.

Section 3 - Legal and contractual guarantees

  • Legal Guarantees

In accordance with the legal provisions in force relating to the conformity of the goods to the contract, regarding hidden defects (available in Appendix 1 of these conditions), we will refund, repair, or exchange any product that is apparently defective, damaged, or does not correspond to your order.

We will also refund the full return shipping costs upon presentation of proof. (Photo, video, etc.)

In such a case, we invite you to read our Refund Policy.

  • Responsibility

We do our best to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our responsibility cannot be engaged due to an unforeseen event, a case of force majeure, an unforeseeable and insurmountable act of a third party to the contract, or the non-conformity of the product with foreign legislation in the event of delivery to a country other than France.

Section 4 - Delivery times, costs, and methods

  • Delivery Methods

We will deliver the products to the address indicated on the order form.

  • Delivery Time

We will deliver no later than the date indicated in your order confirmation message. (17 to 21 business days)

In case of delivery delay, we will inform you by email as soon as possible and propose a new date.

In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

  • Delivery Costs

Delivery costs vary depending on the products.

  • Delivery Tracking

You can contact us by email for any questions regarding your delivery.


Nevertheless, we remind you that we offer the "Order Notification" service, which provides real-time notifications regarding the status and progress of your order (on average, 1 notification every 2 days).

Section 5 - Price

The prices of our products are indicated in euros, including all taxes.

You must also check the possibilities of importing or using the products you order from us in the destination country.

Section 6 - Payment terms and security measures

We only collect your payment at the time of shipment. You are therefore free to cancel your order as long as it has not been handed over to our carrier for shipment. Once your order is handed over for shipment, an electronic message will inform you that we will collect your payment.

Nevertheless, it may sometimes happen that payment collection occurs upon conclusion of the contract.

  • Payment Methods

You have several payment methods to pay for your purchases on Lumiva.

- Either by credit cards: Visa, MasterCard, American Express, other "cartes bleues":

Payment is made on the secure banking servers of our partners STRIPE. This means that no banking information concerning you is transmitted via our site.

Payment by credit card is therefore perfectly secure; your order will be registered and validated upon acceptance of payment by the bank you have chosen.

  • Security

Payments made via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential intrusion, we do not store credit card numbers on our computer servers.

Section 7 - Satisfied or refunded: terms for exercising the right of withdrawal

In accordance with legal provisions, within 14 days of receiving your product, you can exercise your right of withdrawal. You do not need to justify your reasons or pay a penalty. With the exception of return costs, which remain your responsibility, we will refund the full amount paid no later than 30 days after your withdrawal. Upon our proposal, you may also opt for another refund method.

In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the specific specifications of the consumer, or for audio, video, or computer software recordings unsealed by the customer.

Section 6 - The duration of the contract and price validity.

Products remain the sole property of Lumiva until full payment is collected by PayPal or Stripe.

Our price offers are valid only within the double limit of the validity period of the offer concerned and available stocks.

Our offers of goods and prices are valid if they are listed online on the site on the day of the order.

Section 7 - Applicable Law / Competent Jurisdiction

These conditions are subject to French law.

In the event of a dispute regarding the substance or form, French courts shall have sole jurisdiction.

Section 8 - Contact us / After-sales service

If you wish to contact us, our customer service is available at the following address: contact@u-face-beauty.com

Section 9 - Personal information

We collect your personal information for managing your orders and monitoring our commercial relationship.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and object to your personal data. You simply need to write to us online at Customer Service, providing your first name, last name, email address, address, and if possible, your customer reference. (See "Privacy Policy")



Section 10 - Supplier & Owner Agreement

a. The supplier and the owner of the online store are each referred to as "party" or both as "parties";

b. The supplier manufactures and provides various products;

c. The owner of the online store operates one or more websites that facilitate the search, purchase, and payment of various products from various suppliers;

d. The parties wish to establish a dropshipping cooperation, which is a retail fulfillment method where the online store owner does not keep goods in stock but directly transfers end-customer orders and shipment details to the supplier, who then ships the goods directly to the end-customer;

The owner of the online store will act, within the scope of their aforementioned activity, as an intermediary, facilitating the purchase and payment of supplier products by end customers. The supplier will ship these products directly to the buyer. The online store owner will therefore not receive the products and will not import them, with the online store owner only informing the supplier of purchase orders that have been placed;

f. Furthermore, the online store owner acts as a representative of the end customers and will therefore be their primary point of contact: The online store owner will make payment on behalf of the end customer and handle returns of purchased products on behalf of the end customers.




Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4

The seller is obliged to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter was carried out under his responsibility or was included in the contract.

Article L211-5

To be compliant with the contract, the goods must:

1° Be fit for the purpose ordinarily expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or present the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter.

Article L211-6

The seller is not bound by the public statements of the producer or his representative if it is established that he was not aware of them and could not legitimately have been aware of them.

Article L211-7

Defects of conformity that appear within six months of the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.

The seller can challenge this presumption if it is not compatible with the nature of the goods or the alleged defect of conformity.

Article L211-8

The buyer is entitled to demand conformity of the goods with the contract. However, he cannot contest conformity by invoking a defect that he knew or could not have been unaware of when he entered into the contract. The same applies when the defect originated in the materials he himself supplied.

Article L211-9

In the event of a defect of conformity, the buyer chooses between repair and replacement of the goods.

However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the importance of the defect. He is then obliged to proceed, unless impossible, according to the option not chosen by the buyer.

Article L211-10

If repair and replacement of the goods are impossible, the buyer may return the goods and have the price reimbursed or keep the goods and have a part of the price reimbursed.

The same option is available to him:

1° If the solution requested, proposed or agreed upon in application of Article L. 211-9 cannot be implemented within one month following the buyer's claim;

2° Or if this solution cannot be implemented without major inconvenience for him, taking into account the nature of the goods and the use he seeks.

However, the sale cannot be cancelled if the defect of conformity is minor.

Article L211-11

The application of the provisions of Articles L. 211-9 and L. 211-10 is free of charge for the buyer.

These same provisions do not preclude the award of damages.

Article L211-12

The action resulting from a defect of conformity is time-barred after two years from the delivery of the goods.

Article L211-13

The provisions of this section do not deprive the buyer of the right to bring an action for redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code or any other contractual or extra-contractual action recognised by law.

Article L211-14

The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable goods, according to the principles of the Civil Code.

 

Appendix 2: Provisions of the Civil Code concerning the warranty against hidden defects

Article 1641

The seller is bound by the warranty against hidden defects of the thing sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have acquired it, or would have given a lower price for it, had he known of them.

Article 1642

The seller is not bound by apparent defects of which the buyer could have satisfied himself.

Article 1642-1

The seller of a building to be constructed cannot be released, either before the acceptance of the works, or before the expiration of one month after taking possession by the purchaser, from construction defects or conformity defects then apparent.

There will be no cancellation of the contract or reduction in price if the seller undertakes to repair.

Article 1643

He is bound by hidden defects, even if he was unaware of them, unless, in that case, he stipulated that he would not be bound by any warranty.

Article 1644

In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price reimbursed, or keeping the thing and having a part of the price reimbursed, as determined by experts.

Article 1645

If the seller knew of the defects of the thing, he is liable, in addition to the reimbursement of the price he received, for all damages to the buyer.

Article 1646

If the seller was unaware of the defects of the thing, he will only be liable for the reimbursement of the price, and for reimbursing the purchaser for the costs occasioned by the sale.

Article 1646-1

The seller of a building to be constructed is bound, from the acceptance of the works, by the obligations which architects, contractors and other persons linked to the project owner by a contract for the hire of work are themselves bound by in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code.

These warranties benefit successive owners of the building.

There will be no cancellation of the sale or reduction in price if the seller undertakes to repair the damages defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the warranty provided for in article 1792-3.

Article 1647

If the thing which had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the reimbursement of the price and the other indemnities explained in the two preceding articles.

But the loss occurring by unforeseen event will be for the account of the buyer.

Article 1648

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1, the action must be brought, under penalty of forfeiture, within one year following the date on which the seller can be discharged from apparent defects or conformity defects.

Article 1649
It does not apply to sales made by order of justice.